What do I do if there is an issue with my delivery or medication?

If something isn’t right with your order, the best next step depends on the type of issue:

Delivery issues (delayed, missing, or damaged parcel)

If your parcel is late, missing, or arrives damaged, contact the Polln Care Team as soon as possible. We’ll investigate with the pharmacy and delivery provider and organise next steps.

Medication quality concerns

If you believe there’s an issue with the medication itself:

• Do not use it until we’ve reviewed the concern.
• Contact the Care Team immediately after receiving your parcel.
• Include clear photos or videos (e.g., damaged packaging, leaking, breakages, weight concerns).

The pharmacy or supplier may ask for the medication to be returned for assessment.