Pricing

Unfortunately there is currently no Medicare rebate available for Polln telehealth consultations. Medicare will only offer a rebate for telehealth consultations if the patient has also seen the doctor in person within the last 12 months. Due to the nature of our telehealth platform, seeing our medical practitioners in-person isn't something that we can provide. ‍

We do hope that Medicare changes these rules in the future, as we would love for our patients to be able to receive a rebate on our services to reduce product costs.

Many Australian health insurers provide coverage for natural prescription medicines under specific conditions. Most private insurers offer coverage for non-PBS prescriptions under their Extras plans, subject to conditions. The amount covered will be dependent on your specific private health insurance policy. Typically, your provider will cover up to a predetermined amount per year and also have a maximum limit on coverage per prescription. Insurers usually require medications to be prescribed according to their policy guidelines, which may include specific documentation:

• Pharmacy receipt with listed pharmacy ABN and pharmacist details
• Details of the listed medicine, prescriber information, and provider number
• Proof of the paid amount

Documentation such as TGA Approval and a letter from the prescribing doctor may not be required by every insurer and should be confirmed with your insurer. It’s important to note that most insurers only cover products that have been prescribed via the SAS or Authorised Prescriber pathways, which means that patients are unable to claim on compounded medication.

The cost of any medications prescribed by our doctors will vary depending on your condition and what sort of treatments your doctor decides are best suited to you. Due to government regulations, we are unable to advertise any medications / products or prices on our website. Any prescribed medications and their costs will be discussed with the doctor during your consultation.

Following your consultation, you'll be able to see any prescribed medications and their costs in your Polln dashboard, under ‘Prescriptions’. From here you can choose which medications you wish to access by placing an order online. At Polln, we are committed to transparency so you'll never pay dispensing fees or be charged above RRP for your medication as part of our Polln Price Guarantee.

Being product-agnostic means our doctors don’t favour or promote any specific brand, product, or supplier. Instead, they recommend treatment options based solely on your individual circumstances and clinical needs. This matters because it ensures your care is:

• Unbiased — no incentives and no commissions
• Ethical — recommendations driven by clinical judgement, not commercial interests
• Personalised — treatments are chosen to suit you, not a preset list.

At Polln, being product-agnostic is part of our commitment to providing transparent, patient-first care.

At Polln, we prioritise the quality of care and ethical prescribing practices above all else, which is why we don't offer “free” or “cheap” consultations.

When Clinics provide $0 consultations it is common that they rely on nurses to do the detailed work, while our consultations are exclusively conducted by experienced doctors during dedicated 30-minute video sessions. This ensures that you receive the highest level of care and attention from medical professionals who are well-versed in natural medicine and chronic conditions.

Another reason why we don’t offer free consultation is because we’re committed to ethical prescribing, also known as ‘agnostic prescribing’. Our doctors do not receive any additional incentives for their prescribing choices, meaning that our recommendations are based solely on what's best for your health, not influenced by financial incentives.

While some clinics may offer free consultations, they also come with different/limited options for patients when it comes to medication and care. Often these clinics encourage patients into filling prescriptions for cheaper, lower-quality compounded blends or their specific preferred brand of medication. At Polln, we prioritise medication quality and efficacy. It’s patients before profits, always.