How it works

No, you don’t need a referral from your GP to use Polln. A referral can sometimes be helpful because it gives your Polln doctor extra context — things like your diagnosis, previous treatments, or relevant test results. This information can make it easier for your doctor to understand your health history from the very first appointment.

But it’s completely fine if you don’t have a regular GP or access to a referral. We understand not everyone has a regular GP. You can provide everything your Polln doctor needs through our onboarding questionnaire and by uploading any documents you may already have.

During your 30-minute initial consultation, your Polln doctor will take the time to explore your symptoms, history, and treatment goals to ensure they have a full picture of your health before recommending next steps.

To attend your Polln telehealth consultation, you’ll need a device with a working camera and microphone (such as a smartphone, tablet, or computer) and a stable internet connection.

Using video helps your doctor complete a more thorough assessment and provides the best consultation experience.

If you’re unable to access video, please contact our Care Team so we can advise you on the next steps.

Booking with Polln is simple. Just create an account and choose an appointment time that suits you — no referral required. If you’d prefer to book over the phone, you can call us on 1300 176 556.

During your 30-minute consultation, you’ll meet with an experienced Polln doctor to discuss your health history, current concerns and treatment options.

We offer same-day, after-hours, and weekend appointments, so you can access care when it works best for you.

Your Polln patient platform gives you an easy, central place to manage your care. You can:

• Book and manage appointments with your care team
• Track your orders and deliveries
• Access unlimited nurse support for questions or guidance
• Update your health history and personal details
• Message our support team for help with your account or billing

Your platform is designed to help you stay organised, informed, and supported — all in one secure, easy-to-use place.