How can we help?

Polln is an online alternative healthcare clinic that connects Australians with AHPRA-registered doctors who practise natural and integrative approaches to care. Our medical team brings experience across a wide range of general and specialised health areas, offering thoughtful, evidence-informed support and in-depth, personalised consultations.

With Polln, accessing care is simple and convenient. Patients can book telehealth consultations, meet with

Authorised Prescribers (APs) from home, view prescriptions securely, and request pharmacy dispensing through our Polln patient platform. Express delivery and ongoing nurse support ensure patients receive continuous, compassionate care — wherever they are in Australia.

Polln is an online alternative healthcare clinic for people seeking doctor-led, integrative support through a simple digital platform. Our AHPRA-registered doctors take a holistic approach and offer longer, more personalised consultations to help you explore natural therapy options safely and confidently.

Polln may be the right choice for you if you’re looking for:

• In-depth, high-quality consultations with doctors experienced in natural and integrative care
• Clear, accessible pathways to explore natural therapy options
• The convenience of having prescriptions managed and filled online
• Unlimited free nurse support for education, guidance, and follow-ups
• Transparent, consistent pricing with no hidden fees

In Australia, alternative therapy prescriptions may be considered when:

• You have a diagnosed chronic health condition (present for 3+ months)
• You have tried other forms of treatment that either failed to provide relief in treating the condition or resulted in adverse side effects.

Your Polln doctor will assess your medical history and needs to determine whether natural therapies are an appropriate option for you.

Polln was built on the belief that accessible, compassionate care starts with transparency. That’s why our pricing is clear from the beginning, with no hidden charges, no inflated medication costs, and no lock-ins.

• For New Patients: An Initial Doctor Consultation is $79 and includes a 30-minute telehealth consultation with an AHPRA-registered doctor. If you are transferring from another clinic, you can upload a discharge letter during sign-up so your care can continue smoothly.
• For Existing Patients: Return consultations start from $49. You can book a 15-minute or 30-minute consultation with your prescribing doctor to check on progress, renew prescriptions, or discuss any updates to your care. All consultation fees are fixed and transparent, with no additional administrative charges.
• Medication Costs: Medication pricing varies depending on what is prescribed. Due to TGA regulations, medication prices can’t be displayed publicly, but your doctor can discuss available options and expected costs during your consultation. Polln does not add mark-ups to pharmacy pricing; medications are dispensed at standard RRP (Recommended Retail Price).
• Prescriptions & Delivery: After your consultation, any prescriptions will appear in your Polln patient dashboard. You can order your medications online at any time. Medications are quickly and discreetly delivered Australia-wide via StarTrack Premium (Next Business Day) for a flat rate of $15.

For a full overview of consultation types and fees, please see our Pricing page.

Polln makes accessing alternative therapies simple by bringing everything together in one secure online platform — from your consultation to your prescription and ongoing support.

Polln connects you with AHPRA-registered doctors through an easy, fully online experience. You can create an account, book a telehealth consultation at a time that suits you, and speak with a doctor from the comfort of home. During your video consultation, your doctor will review your health history and discuss whether alternative therapies may be appropriate for you.

If a prescription is issued, it will appear in your Polln patient dashboard. From there, you can request pharmacy dispensing online whenever you’re ready, and your medication will be delivered discreetly Australia-wide through our partnered pharmacies.

Because everything happens through one secure platform, you can manage consultations, view prescriptions, and access support without needing to visit a clinic or pharmacy in person. As a Polln patient, you also have access to free nurse check-ins and ongoing guidance from our Care Team, helping you feel supported throughout your healthcare journey.

Polln only connects patients with thoroughly vetted healthcare professionals. All Polln doctors are AHPRA-registered Australian doctors with experience in natural and integrative approaches to care.

To support timely access where appropriate, our doctors are Authorised Prescribers (AP) or are progressing toward AP status. This helps streamline the prescribing process and may reduce waiting times compared to pathways such as the Special Access Scheme, Category B (SAS-B), which can sometimes take longer.

During your telehealth consultation, you’ll speak directly with your Polln doctor, who will take the time to understand your health history, discuss your needs, and determine whether alternative therapy is clinically appropriate for you. If so, your doctor will outline a personalised care plan and next steps.

You can explore our doctor profiles to learn more about each doctor’s background and areas of interest.

Polln offers the same level of clinical care you’d expect from a doctor’s visit, but delivered entirely online. We work exclusively with vetted AHPRA-registered doctors who have experience in natural and integrative approaches to care.

Through the Polln platform, you can book and attend telehealth video consultations, access your prescriptions, request pharmacy dispensing, and receive delivery nationwide — all without needing to visit a clinic or pharmacy in person.

During your consultation, your doctor will review your health history, discuss your needs, and determine whether a natural therapy is appropriate for you. If a prescription is issued, it will be available in your Polln dashboard for convenient online ordering.

The main difference with Polln is that every part of your care — from your consultation to ongoing support — happens in one secure, streamlined platform, designed to make natural healthcare easier to access wherever you are.

No, you don’t need a referral from your GP to use Polln. A referral can sometimes be helpful because it gives your Polln doctor extra context — things like your diagnosis, previous treatments, or relevant test results. This information can make it easier for your doctor to understand your health history from the very first appointment.

But it’s completely fine if you don’t have a regular GP or access to a referral. We understand not everyone has a regular GP. You can provide everything your Polln doctor needs through our onboarding questionnaire and by uploading any documents you may already have.

During your 30-minute initial consultation, your Polln doctor will take the time to explore your symptoms, history, and treatment goals to ensure they have a full picture of your health before recommending next steps.

We take your privacy and the security of your personal and medical information very seriously. Polln complies with all relevant privacy laws and has implemented strict security protocols to protect your information. Please read our Privacy Policy for more details.

No. Polln does not currently upload or share your consultation notes or patient information with My Health Record. If this changes in the future, we will provide clear information and request your consent before anything is shared.

We offer different consultation types so you can choose the level of support that suits your needs.

New Polln Patients: All new patients begin with an Initial Consultation, a 30-minute one-on-one video consultation with a Polln doctor. This gives your doctor time to understand your health history, current concerns and previous treatments so they can provide thorough, personalised care.

If you’re transferring from another clinic, you can upload a discharge letter during sign-up so we can help ensure a smooth continuation of your care.

Returning Polln Patients: For most patients, a Short Follow Up Consultation (15 minutes) is suitable for reviewing your plan, renewing prescriptions, or addressing simple questions or updates.

If you would prefer a more in-depth review, or need to discuss more detailed or complex matters, you can book a Long Follow Up Consultation (30 minutes).

You can find more details about each consultation type on our Pricing page.

Continuity of care can help your doctor understand your needs over time, so we do recommend booking follow-up consultations with the same Polln doctor when possible.

However, if you prefer to see a different practitioner or can’t find a suitable time with your usual doctor, you are welcome to book with another Polln doctor. All of your clinical notes, treatment history and previous prescriptions are available internally, so whichever doctor you see will have the information they need for your consultation.

If you have a preferred doctor, booking ahead is the best way to secure the times that work for you.

Your consultation is booked at a set time, and the time shown may display in your local timezone depending on your Polln profile timezone and your device settings.

To avoid confusion, please check both your Polln timezone and your device timezone settings before booking. To check or update your timezone in Polln, go to https://patient.polln.com/profile and update it under Profile Settings.

Yes. Although a video consultation is preferred, especially if it’s your first time speaking to a Polln doctor, if you are not confident or comfortable attending a video consultation, our doctors can have a telehealth consultation with you via a phone call instead.

Simply mention your preference for a phone consultation in your enquiry notes when booking a consultation. You will still need to enter your Polln dashboard and click ‘attend consultation’ at the time of your appointment for our system to work correctly. From there, the doctor you have booked your consultation with will call you on the number you provided.

Yes — you’ll need a device with a camera and microphone for your Polln video consultation (for example, a smartphone, tablet, or computer).

We recommend using video, especially for your first appointment, as it helps your doctor complete a more thorough assessment. If you’re unable to use video due to technical issues, please let us know when booking and we’ll advise what options are available.

Telehealth simply means receiving healthcare remotely instead of visiting a clinic in person. With Polln, this happens through secure online video appointments, allowing you to speak directly with an AHPRA-registered doctor from wherever you feel most comfortable.

Telehealth is private, easy to book, and designed to give you the same level of care you would expect in an in-person clinic — just without the travel, waiting rooms, or time away from home.

Polln brings everything into one simple digital platform: you can meet with your doctor, view prescriptions, request pharmacy dispensing and access ongoing support, all in the same place.

Polln works on most modern smartphones, tablets, and computers.

For the best experience, we recommend:

Mobile: Using your phone with Safari (iPhone) or Google Chrome (Android)

Desktop/Laptop: Using Google Chrome

Just make sure you have a stable internet connection and a working camera and microphone. If you run into any issues, our Care Team can help — contact us at hello@polln.com or 1300 1 POLLN (1300 176 556).

You can also find helpful guides in your Polln dashboard under Patient Resource Portal (via the profile dropdown).

Some Australian private health insurance policies may cover certain non-PBS (private) prescriptions if the prescription is valid, dispensed by a registered pharmacist, and supported by a pharmacy receipt.

Whether you can claim depends on your individual policy and whether your Extras cover includes pharmacy benefits.

Because coverage varies between insurers and plans, we recommend checking your policy details or contacting your insurer directly to confirm eligibility.

At this stage, Medicare rebates are not available for Polln consultations. Current Medicare rules only allow rebates for telehealth appointments when the patient has seen the same doctor in person within the past 12 months. Because Polln is a fully online clinic, we’re not able to meet this requirement.

We understand this may change in the future, and we’ll update our patients if Medicare introduces new telehealth rebate options.

Yes. If your appointment is more than 24 hours away, you can reschedule it anytime through your Polln dashboard.

If your appointment is less than 24 hours away and you can no longer attend, please contact our Care Team as soon as possible.

Appointments cancelled or missed within 24 hours are not eligible for a refund, and the consultation fee is forfeited, as the appointment time has been reserved for you.

If you need help booking a new appointment, our Care Team can assist.

We accept payments via Visa, Mastercard, AMEX, Apple Pay, and Google Pay.

Your consultation fee is charged at the time of booking.

If you need to cancel or reschedule, please do so at least 24 hours before your appointment. Cancellations or changes made within 24 hours are generally not eligible for a refund, as your appointment time has been reserved with your doctor.

You can cancel or reschedule your appointment through your Polln dashboard when your appointment is more than 24 hours away.

The name against the charge on your bank statement will simply appear as ‘Polln.’

Consultations:

Consultation fees are paid at the time of booking. Once you choose an appointment time in your Polln dashboard, you’ll be guided through the checkout process to confirm your booking.

We accept Visa, Mastercard, American Express (AMEX), Apple Pay, and Google Pay.

You’ll receive an email confirmation once your appointment is secured.

Medications:

If your doctor determines a prescription is suitable for you, it will be uploaded to your Polln dashboard. Once uploaded, you can access it under Prescriptions.

From there, select the medication you’d like to order by clicking Add to Cart, then follow the prompts to complete your payment and delivery details. Once payment is received, your medication will be prepared and sent to your nominated delivery address.

Need help with payment?

If you need assistance or require an alternative payment method, please contact our Care Team and we’ll do our best to help.

Yes! If you are unable to find a suitable appointment time with your preferred Polln doctor, simply reach out to our Care Team and we will be more than happy to place you on our cancellation list. We understand that our patients may need to be seen quickly. As such, we will contact you if a suitable appointment time becomes available to help you be seen sooner.

You can often book a consultation as soon as the same day, depending on availability. We also offer after-hours and weekend appointments, giving you more flexibility to find a time that suits your schedule.

All available appointment times are shown directly in your Polln dashboard when you book, including next-available and same-day options.

The cost of any treatment will depend on the medication and dosage you and your doctor decide on together during your consultation.

Because of TGA regulations, we’re not able to list medication names or prices on our website. Your doctor will talk you through the available options, including expected costs, so you can make an informed decision together.

After your consultation, any prescriptions will appear in the Prescriptions section of your Polln dashboard. You’ll be able to view pricing there and choose which items you’d like to order.

At Polln, we’re committed to transparency — you’ll never pay pharmacy mark-ups or dispensing fees, and you’ll always pay standard RRP for your medication as part of the Polln Price Guarantee.

If you’ve previously tried a medication that worked well for you, or if there’s a treatment you’re interested in learning more about, you’re welcome to discuss this with your Polln doctor. They can talk through whether it may be appropriate for your situation, how it compares with other options, and what the benefits or limitations might be.

Your doctor will work with you to explore suitable options so you can make an informed decision together about your treatment plan.

The time it takes to notice the effects of an alternative therapy can vary widely. It depends on factors such as the type of treatment prescribed, how it is used, your individual response, and your overall health.

Your doctor will guide you through a careful dosing and titration process, and monitoring your symptoms over time can help determine the most appropriate dose and treatment approach for you. During your consultation, your doctor can provide more personalised guidance on what to expect and how your treatment may work for you.

Always follow the storage instructions printed on the pharmacy label or packaging, as requirements can vary between medications. This will tell you exactly how your medication should be kept — including recommended temperature ranges and any precautions around light, heat or moisture.

As a general safety reminder, medications should always be stored in a secure place, out of reach of children and pets.

If you’re ever unsure about how to store your prescribed medication, our Pharmacy Support team or Care Team can help explain the instructions for your specific medication.

The type of device or delivery method you may need depends on the treatment prescribed by your doctor. During your consultation, your doctor will explain how your medication is intended to be used and whether a vaporiser is required for your specific prescription.

In Australia, the only Therapeutic Goods Administration (TGA)–approved vaporisers for medical use are the Mighty Medic+ and Volcano Medic 2.

Polln patients can purchase these approved medical devices through our Partner Pharmacy or on Shop Polln if a vaporiser is recommended as part of their treatment.

If you’re unsure or need assistance, our Care Team can help guide you on the next steps.

Because prescribed medications must be stored under strict conditions and cannot be reused once supplied, pharmacies are generally unable to accept returns or provide refunds for change-of-mind or unused products. This is a requirement to ensure safety and quality for all patients.

If you believe there is an issue with the quality of your medication, please contact the Polln Care Team as soon as possible. In some cases, where a product fault or quality concern is confirmed by the pharmacy, we may be able to arrange a replacement or refund in line with pharmacy and consumer guidelines.

The way a treatment works can vary from person to person. If you’re unsure about how your medication is affecting you, the best first step is to contact our nursing team. They can provide general guidance, answer questions about your treatment, and help you understand the right next steps.

If you’re considering stopping or changing your medication, dosage, or treatment plan, you’ll need to book a follow-up consultation with your Polln doctor. This allows your doctor to review your response properly and determine the most appropriate next steps for your care.

If something isn’t right with your order, the best next step depends on the type of issue:

Delivery issues (delayed, missing, or damaged parcel)

If your parcel is late, missing, or arrives damaged, contact the Polln Care Team as soon as possible. We’ll investigate with the pharmacy and delivery provider and organise next steps.

Medication quality concerns

If you believe there’s an issue with the medication itself:

• Do not use it until we’ve reviewed the concern.
• Contact the Care Team immediately after receiving your parcel.
• Include clear photos or videos (e.g., damaged packaging, leaking, breakages, weight concerns).

The pharmacy or supplier may ask for the medication to be returned for assessment.

If you have a question about your medication, the right person to speak with depends on the type of question:

Clinical questions (e.g., dosing, side effects, how to use your medication)‍

Speak with one of Polln’s clinical nurses. Our nurses can provide guidance, answer general questions, and help you understand your treatment plan.

Medical advice or changes to your prescription questions‍

For personalised medical advice, dose adjustments, new symptoms, or changes to your medication, you’ll need to book a follow-up consultation with your Polln doctor.

If you’re experiencing an unwanted side effect:

• Stop using the medication, and
• Contact the Polln Clinical Nursing Team or Care Team on 1300 176 556 so we can triage your concern and advise whether you need a follow-up with your doctor.

Your doctor may recommend a follow-up consultation to review your treatment plan.

If you are experiencing severe symptoms or think you may be having a medical emergency, call 000 or go to your nearest emergency department immediately.

If you believe you are experiencing a negative side effect as a result of taking your prescribed product, please stop taking the medication immediately and contact the Care Team by calling 1300 1 POLLN (1300 176 556). Once we are aware of your situation, we will notify your prescribing doctor who will be able to recommend an appropriate course of action. If you are having a medical emergency, please call 000 or present to a hospital emergency department immediately.

You can view and order from your active prescriptions at any time through your Polln patient dashboard.

Simply log in, go to ‘Prescriptions’, select the medication you wish to order, and follow the prompts to complete payment.

To minimise disruption to your care, we recommend placing your next order at least 3 business days before you need it. This allows time for your medication to be processed and delivered.

If your prescription has expired or you’ve used all available repeats, you’ll need to book a follow-up consultation so your Polln doctor can review your progress and, if appropriate, issue a new prescription.

During your consultation, your Polln doctor will discuss your prescribed medication in detail, including any driving considerations that may apply. Medications containing THC can impair driving ability. Your doctor will advise you not to drive or operate machinery while taking any medication that contains THC.

Across most of Australia, it is a criminal offence to drive with any detectable THC in your system, even if you have a valid prescription. THC can remain detectable in saliva for a period of time after use.

Driving laws vary between states and territories:

• Victoria (VIC) — Victoria continues to operate under zero-tolerance laws. It remains an offence to drive with any detectable THC. From 1 March 2025, magistrates have discretion around whether to cancel the licence of a driver who tests positive for THC while legally prescribed medical cannabis. This does not make it legal to drive with THC present — it only affects potential penalties.
• Tasmania (TAS) — Tasmania’s laws focus on impairment, rather than THC detection alone. A valid prescription may be a defence if you are not impaired, however police can still charge drivers who appear impaired.
• All other Australian states and territories — All maintain zero-tolerance laws, making it an offence to drive with any detectable THC in your system, regardless of prescription. If you need personalised advice about driving and your prescribed medication, please speak with your Polln doctor or clinical nursing team.

In Australia, patients with a valid prescription can generally travel with their medication; however, requirements can differ between states, territories, airlines, and transport providers. Because regulations can change, we strongly recommend checking the most current official guidance before you travel.

When travelling within Australia, it’s helpful to:

• Keep your medication in its original pharmacy packaging with the label attached.
• Carry photo ID that matches the prescription label.
• Check the relevant rules for the state or territory you are visiting.
• Confirm any requirements or restrictions with your airline or transport provider.
• Remember that any driving restrictions associated with your medication also apply when travelling.

Polln is unable to provide advice on international travel with prescribed medication due to differing laws and border requirements overseas. For general guidance on travelling with medications, you can refer to the Australian Government’s official advice at Smartraveller:

https://www.smartraveller.gov.au/before-you-go/health/medications

If you need support related to your medication before travelling, you’re welcome to discuss this with your Polln doctor or our clinical nursing team during your consultation.

Yes, all prescriptions have an expiry date. You can view the expiry dates at any time in your Polln patient dashboard under Prescriptions.

Once a prescription has expired, it can no longer be used to access medication. To avoid interruptions, we recommend placing orders at least 3 business days before the expiry date to allow time for processing and dispensing by the partner pharmacy.

Prescription expiry periods depend on the medication schedule:

• Schedule 8 (S8) medications generally expire 6 months from the date prescribed.
• Schedule 4 (S4) medications generally expire 12 months from the date prescribed.

If your prescriptions are nearing expiry or have already expired, you’ll need to book a follow-up consultation with your Polln doctor to review your treatment and obtain a new prescription. When in doubt, always check the expiry date listed in the Prescriptions section of your dashboard.

An Authorised Prescriber is a medical practitioner who has approval to prescribe certain medicines that aren’t listed on the Australian Register of Therapeutic Goods (ARTG), where clinically appropriate.

This approval allows doctors to prescribe these treatments directly to patients under their care, without needing to apply for separate approvals each time. For patients, this can mean a smoother, more efficient consultation and prescribing process.

At Polln, our doctors are either Authorised Prescribers or work within established authorised prescribing frameworks. This helps ensure your care is delivered safely, ethically, and with fewer administrative delays — while still following all Australian regulatory requirements.

If you have questions about how authorised prescribing works for your care, your Polln doctor can explain this during your consultation.

No, a prescription isn’t guaranteed. Your Polln doctor will carefully assess whether treatment is clinically appropriate for you, based on factors such as your symptoms, medical history, current or past medications, relevant TGA requirements, and any potential risks or contraindications (including pregnancy or plans to conceive).

If a prescription isn’t suitable, your doctor will explain why and discuss appropriate next steps or alternative ways to support your care. Your safety and wellbeing always come first.

If you’d like guidance before booking a doctor’s appointment, you can take our free eligibility quiz or book a free nurse call to talk through your questions and understand whether Polln may be right for you.

Express shipping for all treatment deliveries is at a flat rate of $15 Australia wide.

To ensure your privacy and the safe delivery of your prescribed medication, all of our pharmacy deliveries require a signature upon arrival.

Please ensure you have allocated a delivery address where someone will be available to sign for your delivery between the hours of 9 AM–5 PM, Monday to Friday. If no one is home, your package will be taken to the nearest post office for later collection.

Eligibility for alternative therapies in Australia is determined by a doctor after a clinical assessment.

In general, alternative therapies may be considered when:

1. You have had a chronic condition lasting three months or longer, and;
2. You have tried other treatments which were either ineffective or caused unwanted side effects.

During your consultation, your Polln doctor will review your medical history, current symptoms, and previous treatments to determine whether alternative therapy is clinically appropriate for you.

If you're unsure whether Polln is right for you, we offer free, no-obligation nurse discovery calls. Our nurses can answer questions, explain the process, and help you feel informed before deciding whether to book a consultation with a doctor.

Once payment has been received, our partner pharmacy will begin dispensing your prescription. Orders are typically processed and dispatched within 1–3 business days.

All deliveries are sent via StarTrack Express, with most orders arriving within 1-3 business days, depending on your location.

In some cases, your medication may need to be ordered from the supplier before it can be prepared, which may add extra time. If this applies to your order, you’ll be notified.

Yes. You can track the progress of your order at any time in your Polln patient dashboard under the Orders tab.

Once your order has been shipped from our partner pharmacy, you’ll receive StarTrack tracking details by email and SMS, so you can follow your delivery.

You can update your personal details at any time — including your preferred delivery address — in your Polln patient dashboard under Profile.

Before placing an order, please double-check your delivery address is correct before completing payment.

Yes, Polln is accessible to patients across Australia, and your prescribed treatments can be shipped to you wherever you are, including regional and remote areas.

When you book a consultation with Polln, you’ll have access to a secure telehealth patient portal where you can self-serve—schedule, manage, and attend your consultation online at a time that suits you.

During your consultation, simply log in and click Attend Consultation to meet with your doctor. You’ll have a dedicated 30-minute consultation to discuss your health history, current symptoms, and previous treatments. Your doctor will complete a thorough clinical assessment, answer your questions, and talk you through suitable treatment options. If appropriate, your doctor may issue a prescription and explain the next steps in your care plan.

After your consultation, any prescriptions will appear in your patient portal. From there, you can select your medication, complete payment, and arrange delivery to your nominated address—making it easy to continue treatment without needing to visit a pharmacy in person.

If you have questions at any stage, Polln’s nursing team is here to support you. We offer free, ongoing nurse support to help you feel informed and supported throughout your healthcare journey—not just during your consultation.

All treatments prescribed by Polln doctors are legal in Australia and prescribed in line with current Therapeutic Goods Administration (TGA) requirements.

Because these treatments are prescription alternative medicines, they can’t be listed on our website or promoted publicly, and prescriptions depend on an individual medical assessment.

In general, a doctor may consider prescribing where:

• You have a chronic condition (typically lasting three months or longer), and
• Standard or registered treatments have been tried and were not effective, not suitable, or caused unwanted side effects, and
• There are no medical reasons or contraindications that would make treatment unsafe (such as certain mental health conditions, or pregnancy or breastfeeding).

Your doctor will explain what options may be appropriate for you during your consultation. A prescription is never guaranteed, and all decisions are based on clinical judgement and patient safety.

At Polln, we adhere to strict regulations set by the Australian Therapeutic Goods Administration. As such, we are unable to disclose specific treatment names until after you've completed a consultation with one of our specialist doctors and have been approved for treatment. 

This approach ensures that a qualified medical professional thoroughly discusses all available options with you before any decisions regarding medical treatments are made.

Polln consultations are a paid medical service because they are delivered by AHPRA-registered doctors and designed to provide a thorough clinical assessment, not a quick screening.

Each consultation includes a dedicated 30-minute session to review your medical history, current concerns, and potential treatment options. Consultation fees reflect the time and clinical expertise involved in your care.

Our approach is designed to support high-quality, doctor-led care and ensure every patient receives considered medical attention and clear next steps.

To attend your Polln telehealth consultation, you’ll need a device with a working camera and microphone (such as a smartphone, tablet, or computer) and a stable internet connection.

Using video helps your doctor complete a more thorough assessment and provides the best consultation experience.

If you’re unable to access video, please contact our Care Team so we can advise you on the next steps.

Booking with Polln is simple. Just create an account and choose an appointment time that suits you — no referral required. If you’d prefer to book over the phone, you can call us on 1300 176 556.

During your 30-minute consultation, you’ll meet with an experienced Polln doctor to discuss your health history, current concerns and treatment options.

We offer same-day, after-hours, and weekend appointments, so you can access care when it works best for you.

The cost of medication can vary depending on your individual circumstances and the treatment options discussed with your doctor during your consultation. Because of government regulations, we’re unable to list medication names or prices on our website, but your doctor will talk through available options and expected costs so you can make an informed decision together.

After your consultation, any prescriptions will appear in the Prescriptions section of your Polln dashboard, where you can view pricing and choose which items you’d like to order.

At Polln, we’re committed to transparency — you’ll never pay dispensing fees or be charged above standard RRP for your medication as part of the Polln Price Guarantee.

Unlike some other countries, Australia doesn’t use a medical card system for prescription natural medicines.

Instead, access is based on a valid prescription from an authorised prescriber or qualified healthcare professional. Your prescription is what legally allows you to access the medication that’s been prescribed for you.

When travelling within Australia, you don’t need to carry a medical card. We do recommend:

• Keeping your medication in its original pharmacy packaging with the label attached, and
• Carrying photo ID that matches the name on the pharmacy label

These steps can help avoid confusion when travelling domestically. Laws and requirements differ overseas, and Polln isn’t able to provide advice on international travel with prescribed medication.

Your Polln patient platform gives you an easy, central place to manage your care. You can:

• Book and manage appointments with your care team
• Track your orders and deliveries
• Access unlimited nurse support for questions or guidance
• Update your health history and personal details
• Message our support team for help with your account or billing

Your platform is designed to help you stay organised, informed, and supported — all in one secure, easy-to-use place.

Being product-agnostic means our doctors don’t favour or promote any specific brand, product, or supplier. Instead, they recommend treatment options based solely on your individual circumstances and clinical needs. This matters because it ensures your care is:

• ‍Unbiased: No incentives and no commissions‍
• Ethical: Recommendations driven by clinical judgement, not commercial interests‍
• Personalised: Treatments are chosen to suit you, not to suit a preset list.

At Polln, being product-agnostic is part of our commitment to providing transparent, patient-first care.

At Polln, we adhere to strict regulations set by the Australian Therapeutic Goods Administration. As such, we are unable to disclose specific treatment names until after you've completed a consultation with one of our doctors and have been approved for treatment.

This approach ensures that a qualified medical professional thoroughly discusses all available options with you before any decisions regarding medical treatments are made.

Polln consultations are delivered via video wherever possible, as this supports a more thorough clinical consultation and helps your doctor assess your needs appropriately.

If you’re unable to join by video, please note this when booking and our team will advise the next steps.

For help with your account, appointment bookings, prescriptions appearing in your dashboard, or delivery enquiries, you can contact the Care Team at hello@polln.com or 1300 176 556.