Before booking your consultation, please confirm you meet all the following criteria:
What to expect at Polln
Your first consultation, explained
Curious about taking the first step with alternative medicine? Here's exactly what happens before, during and after your first consultation, so you can feel confident about your next step.
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doctors
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doctors
consults
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confidential
Curious about alternative healthcare? Start here.
Your first consultation is designed to understand your health, your goals and whether evidence-informed alternative healthcare may be appropriate for your individual circumstances.
It's supportive, judgement-free and personalised. You don't need any prior knowledge or experience before your appointment. Your doctor will guide the conversation, talk you through the evidence, potential benefits, risks and alternatives, and answer your questions along the way, so you can make an informed decision about your care.
A prescription is not guaranteed. Every recommendation is based on your individual circumstances.
Your appointment at a glance
APPOINTMENT
TYPE
A private, one-on-one video consultation through your Patient Portal
LENGTH
30 minutes for your Initial Consultation
WITH
An experienced AHPRA-registered doctor
WHERE
Online, from anywhere in Australia
COST
For the best experience, use Google Chrome on a laptop or desktop with a working camera and microphone, a reliable internet connection and a quiet, private space.
Prefer a phone consultation? No problem at all. Just call our Care Team on 1300 176 556 before your appointment and let them know.
Before your consultation
A little preparation can help you make the most of your time with your doctor.
STEP 01
Complete your Health History Form
STEP O2
Upload any helpful documents
STEP 03
Prepare what you'd like to discuss
STEP 04
Log into your portal 10 minutes early
During your consultation
Your initial 30-minute consultation is time to have an open conversation, ask questions and better understand your options.
STEP 01
Getting to know you
STEP 02
Explore your options
STEP 03
If treatment is appropriate
Your doctor's recommendations are guided by your health needs, not a particular product or brand. No brand incentives. No mark-ups.
HOW TO PREPARE
Questions your doctor may ask
To get the most out of your consult it can help to prepare for what your Doctor may ask. There are no right or wrong answers. These questions simply help your doctor understand your health and recommend care that's right for you.
You can also share with your doctor any other considerations for your care, like driving, travelling or investigating affordable options.
What health concerns would you like to talk about?
When did your symptoms start, and how have they changed over time?
What treatments have you tried, and how did they work for you?
What medications and supplements are you currently taking?
Do you have any other medical conditions or allergies?
Are you pregnant, breastfeeding or planning a pregnancy?
What are you hoping to achieve from your care?
Support that continues beyond your consultation
From here, we're here to help you manage your care, not just your consultations.
Your treatment plan
If you're prescribed treatment, your prescription will be available in your Patient Portal shortly after your consultation, and we'll let you know by email and SMS. If your doctor needs more information, such as a discharge letter or medical records, our Care Team will be in touch to explain what's needed.If Polln isn't the right fit for you, your doctor will explain why and help you understand other options for your care.
Ordering your medication
Order through your Patient Portal before 11am (AEST) and we'll dispatch the same business day via StarTrack Premium, with next business day delivery. We'll require your signature on delivery so we can ensure safe delivery.Medications are priced at standard retail prices, with no mark-ups or dispensing fees. Delivery is a flat $15 to any address in Australia.
Follow-up consultations
Return consultations start from $49 and give you time to review your progress, raise any concerns and discuss changes to your care.Continue seeing the same doctor over time, so your care builds with someone who knows your health and your goals.
Support whenever questions come up
Your doctor is backed by a dedicated team of nurses, pharmacists and Patient Care Coordinators who can answer questions and offer guidance between appointments, at no extra cost. Our nursing team is available Monday to Friday, 9am to 5pm if you ever have any questions about your medications or treatment plan.
Your care, all in one place
Book appointments, view prescriptions, order repeats and track deliveries through your secure Polln Patient Portal. Because managing your healthcare shouldn't feel like another responsibility.
Join 20,000+ Australians who have made the switch to Polln
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Questions people ask before booking
No, you don’t need a GP referral to get started with Polln. If you have relevant medical records, test results or a letter from your GP, you can upload them through your patient portal before your consultation.
If needed, your Polln doctor may also contact your regular GP or specialist, with your consent, to gather additional information and help coordinate your care.
Polln can work alongside your regular GP or specialist to support continuity of care. With your consent, your Polln doctor may contact them for additional information or share relevant updates to help coordinate your care. If this is needed, your doctor will discuss it with you during your consultation.
Not necessarily. Your consultation is an opportunity for your doctor to assess your health and discuss whether prescription natural therapies may be appropriate for you. Any recommendations will be based on your individual circumstances.
Absolutely. A free 15-minute call with our nursing team gives you the chance to ask questions, understand how Polln works and time to decide whether it's the right next step for you. No pressure. No obligation. You can also call our Care Team on 1300 176 556.
If your doctor prescribes medication, you can manage orders, request repeats and track deliveries through your patient portal. You can also book follow-up appointments and contact our nursing and care team if you need support between visits.
No problem at all! We can arrange a phone consultation instead. Simply call our care team on 1300 176 556 before your appointment and let them know your preference. They'll be happy to help.
Of course. Just let your doctor know at the start of your consultation, and they'll check you're comfortable discussing your health with that person present.
We understand plans can change. You can reschedule at no extra cost through your Patient Portal up to 24 hours before your appointment. If your consultation is less than 24 hours away, please call our Care Team on 1300 176 556 as soon as possible.
Consultations are non-refundable, and late cancellations or missed appointments fall under our 24-hour cancellation policy, which may mean a new booking and consultation fee.
If your doctor feels an examination or tests would help, they'll explain why and talk you through how to arrange them. This may be with your regular GP, a specialist or another healthcare provider.
You'll need a discharge letter from your previous clinic. This confirms your care there has ended and helps your Polln doctor coordinate your care safely. Upload it through your Patient Portal or email it to hello@polln.com. If you need help requesting one, our Care Team is happy to help.
We understand this may not be the outcome you were hoping for. Your doctor will explain their reasoning and help you understand other options for your care. Your consultation fee covers your doctor's assessment and advice, whether or not treatment is recommended.
Ready to explore your options?
Start with a conversation.
Whether you're ready to speak with a doctor or have a few questions before getting started, we're here to help you take the next step.