Before booking your consultation, please confirm you meet all the following criteria:
Your privacy, safety and how we keep you protected
Alternative healthcare
you can trust
Here's who's caring for you, how treatment decisions are made and how we look after your health information, so you can take the next step with confidence.
doctors
consults
needed
confidential
doctors
consults
needed
confidential
doctors
consults
needed
confidential
YOUR DOCTORS
Who will look after my care?
Knowing who's involved in your care helps you feel confident about the support you receive. Here's who you'll be working with.
Registered Doctors, all based in Australia
Every Polln doctor is registered with AHPRA and brings a high level of clinical experience. Our doctors are based and consult from all across Australia.
Experienced in ongoing and complex care
Our doctors have experience supporting people with chronic and complex health concerns, and they take the time to understand your full history. That's why first consultations are 30 minutes.
A full care team behind every visit
Your doctor is backed by a dedicated team of nurses, pharmacists and Patient Care Coordinators, so if questions come up between appointments, there's always someone here to help, at no extra cost.
Continued care with the same doctor
Choose your doctor and keep seeing them over time, so your care builds with someone who knows your health and your goals.
PRESCRIBING STANDARDS
How are treatment decisions made?
Choose your doctor and keep seeing them over time, so your care builds with someone who knows your health and your goals.
Every decision follows a real consultation
Your doctor speaks with you in real time, over a telehealth consult and gets to know your health history before making any recommendation. Treatment is only recommended where it's clinically appropriate for you, so a prescription is not guaranteed.
Care recommendations made for you
Your doctor will listen to your individual preferences and make recommendations on what suits you, independent of any product, brand or supplier. No brand incentives. No mark-ups. Medications are priced at standard retail prices.
Guided by you and clinical evidence
Recommendations are based on your health history, current evidence and what's clinically appropriate for you. Your doctor will talk you through the potential benefits, risks, side effects and alternatives, so you can make an informed decision.
Following Australian Standards
Our consultations follow Medical Board of Australia telehealth guidance, and prescribing follows Australian medicines regulations and state rules, including real-time prescription monitoring checks where required.
Reviewed as your needs change
Your health can change over time. Follow-up consultations and ongoing clinical oversight help make sure your care stays appropriate and up to date.
YOUR DATA
Is my information private and safe?
Your health information is personal, and we treat it that way. Here's exactly how we look after it.
care, and nothing else
it, like your GP
securely in Australia
care, and nothing else
it, like your GP
securely in Australia
Only your care team can see your data
Access is limited to the doctors, nurses, pharmacists and authorised team members involved in your care, and everyone on our team is bound by strict confidentiality obligations.
Protected by Australian privacy laws
We handle your information in line with the Privacy Act 1988, the Australian Privacy Principles and our healthcare privacy obligations.
Stored securely in Australia
We built our patient platform in-house, and it's hosted in Australia. Your data is encrypted in transit and at rest, staff access is protected by multi-factor authentication, and every access to a patient record is logged and audited.
Used only for your care
Your health information is used to provide and support your care. Polln does not sell patient information or use it for third-party advertising.
Your records, your choice
Request a copy or correction of your records any time through your Patient Portal or our Care Team. You decide whether your records are shared with your GP or My Health Record. Until you do, they stay private with Polln.
Discreet by design
Your bank statement simply shows "Polln", and your order arrives in plain packaging via StarTrack. Our delivery partner only receives your name, address and contact details.
OUR SCOPE
Is Polln a good fit for me?
Polln connects you with experienced doctors to assess whether alternative medicine may be appropriate for you and support your ongoing care.
Polln is designed for
When other care is a better fit
Questions people ask before booking
You can get in touch with our Care Team who will be able to help you locate them on the public register at ahpra.gov.au
Polln consultations aren't billed through Medicare, so Medicare rebates don't apply.
No. Your consultation is private and forms part of your confidential health record.
Yes. Just contact our Care Team. Australian healthcare regulations require some records to be kept for a set period (typically 7 years for adults), and we'll explain exactly what that means for you.
Request a copy any time through your Patient Portal or by contacting our Care Team on 1300 176 556.
Sometimes. If there's a technical hiccup during your video consultation, your doctor may call you from a private or withheld number. Our team will never ask for any passwords, so if anything feels unusual, just give our Care Team a call on 1300 176 556.
We'd love to hear from you. Talk to our Care Team on 1300 176 556 or email hello@polln.com, and we'll work with you to resolve any concern. You can also contact your state health complaints body, AHPRA or the OAIC.
Yes. Your care is between you and your Polln care team. If you have questions about work or driving, your doctor or our nursing team can talk you through what's relevant to you.
Ready to explore your options?
Start with a conversation.
Whether you're ready to speak with a doctor or have a few questions before getting started, we're here to help you take the next step.